Get in touch.

Corrections

If you spotted an error in a calculator output, a wrong figure in a guide, an outdated state-specific rate, or a missing disclaimer — please tell us.

Email: [email protected]

Include the page URL and the specific claim or number you want us to look at. We acknowledge within 2 business days, investigate within 7, and post visible Corrected on [date] notices on material corrections at the top of the affected page.

Editorial questions and story tips

If you'd like to suggest a topic, ask why we wrote something the way we did, or pitch a guide you think we should publish:

Email: [email protected]

We read everything. We respond to substantive editorial questions. We don't promise to write everything pitched — coverage decisions are editorial, not commercial.

Partnerships and press

If you represent a lender, broker, industry association, or media outlet:

Email: [email protected]

We're open to data partnerships, expert review arrangements, content syndication, and original research collaborations. We're not open to paid placement on rankings or comparison pages — see How we make money for the full editorial wall.

Experts: we're hiring reviewers

We're actively recruiting:

• NMLS-licensed mortgage professional — for review of every page involving lender-specific guidance, product eligibility, state-specific rules, and pricing. Part-time consulting basis, retainer-based.
• Certified Financial Planner (CFP®) — for review of content on the trade-offs between refinancing and other uses of capital.
• Spanish-language editor — bilingual (English + neutral US Hispanic Spanish) with mortgage industry familiarity, for review and editing of the upcoming Spanish edition.

If you hold relevant credentials and want to be part of a transparent, byline-credited publication:

Email: [email protected] with a brief intro, credentials, and links to existing public work.

General reader questions

If you're a homeowner trying to figure out a refinance question and our content didn't answer it:

Email: [email protected]

We can't give you personalized financial advice (we're a publisher, not a licensed advisor), but if a common question keeps coming up, that's a strong signal we need a better guide on the topic.

Press resources

For interviews, expert commentary on refinance market topics, or original-research citations:

Email: [email protected]

We can typically respond within 24 hours for deadline-driven press inquiries. For background or off-deadline interest, please allow 2–3 business days.

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What this site can't help with

• Personalized financial advice. Talk to a licensed mortgage professional or CFP.
• Specific loan applications. We are not a lender. Apply through a lender's own channels.
• Tax preparation. Consult a CPA or tax attorney for tax-specific questions.
• Legal issues with your mortgage. Consult a real estate attorney in your state.
• Disputes with your lender or servicer. File a complaint with the CFPB Consumer Complaint database.

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HearthLoan does not yet operate a phone support line. When we do, the number will be posted here and in the footer of every page on the site.